jqya9's Privacy Policy — Your Information Is Our Responsibility

Introduction

jqya9 is a safe and reliable platform for online gaming players in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This privacy policy explains how jqya9 collects your personal information, what purposes it is used for, who it is shared with, and how it is kept secure.

By using our website or services, you are agreeing to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies to the website https://jqya9.bar and all services connected to it.

What Information We Collect

jqya9 collects the following types of information in order to operate its services properly:

2.1 Information You Provide Directly

Information we collect when you create an account or contact us:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi address (including district and division)
• Documents required for identity verification (national ID card or passport details)
• Financial information — such as bKash, Nagad, Rocket, or Upay account details and bank account details

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Gaming activity and transaction history
• Login date, time, and session information

2.3 Information Received from Third Parties

For fraud prevention and identity verification purposes, we may collect certain information from trusted third-party verification services. Such data collection is always carried out through lawful and secure methods.

Purposes for Use of Information

jqya9 uses collected information only for the purposes described below:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Running gaming, betting, and other features without interruption.
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
• Customer Support: Providing you with assistance via 24/7 live chat and email.
• Ensuring Security: Preventing fraud, money laundering, and unauthorized access.
• Marketing Communications: Sending relevant offers and promotional information subject to your consent.
• Responsible Gaming: Monitoring your gaming habits and providing support where needed.
• Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
• Platform Improvement: Conducting analysis to further improve the user experience.

We will never use your information for purposes beyond those stated above. If we need to use your information for a new purpose, we will notify you in advance.

Sharing Information with Third Parties

jqya9 does not sell your personal information or transfer it to third parties without permission. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We rely on trusted third-party service providers to operate our platform, such as payment processors (bKash, Nagad, Rocket, Upay), IT infrastructure providers, and data analytics services. All such partners are contractually bound to uphold the same privacy standards as jqya9.

4.2 Legal Obligations

We are legally required to disclose information in response to a court order, a directive from a regulatory authority, or a lawful request from a law enforcement agency.

4.3 Fraud and Security Protection

Information necessary to investigate or prevent fraudulent activity may be shared with relevant authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and your rights will remain protected.

Cookies and Tracking Technologies

jqya9 uses cookies and similar tracking technologies to improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, ensure security, and run core features. Rejecting these cookies will prevent the site from working properly.

5.2 Analytical Cookies

These cookies are used to understand how users interact with our platform. This information helps improve the site's performance and does not reveal any personal identity.

5.3 Functional Cookies

These cookies are used to remember your preferences and personalized settings, such as language preference and other customizations.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

Data Security Measures

jqya9 has adopted modern technical and administrative measures to protect your personal information:

• SSL Encryption: 256-bit SSL encryption is used for all data transfers, keeping your data secure over the internet.
• Secure Data Storage: Stored information is held in encrypted databases and only authorized personnel have limited access.
• Two-Factor Authentication: Two-factor authentication is available to ensure the security of your account.
• Regular Security Reviews: Regular security reviews and tests are conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.
• Firewall Protection: Advanced firewalls and intrusion detection systems are in place.

We maintain the highest standards in data security. However, it is not possible to guarantee that data transmission over the internet is 100% secure. We are committed to providing the best protection within our means.

Data Retention Period

jqya9 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Account-related information is retained for as long as the account remains active.
• After an account is closed, certain information is retained for a defined period in accordance with applicable regulations, to meet legal obligations and for the potential resolution of disputes.
• Records of financial transactions are retained in accordance with financial regulatory laws.
• If consent given for marketing communications is withdrawn, use of that information for that purpose is stopped immediately.

Once the defined retention period has passed, information is permanently deleted through secure methods or made non-identifiable.

Your Data Rights

As a user of jqya9, you have the following rights over your personal information:

8.1 Right of Access

You have the right to request a copy of the information stored in your account. We will provide the necessary information within a set timeframe upon receiving your request.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected or updated.

8.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. Consent may be withdrawn at any time.

8.5 Data Portability

You may request that information you have provided be made available in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, please contact our support team. We will process your request as promptly as possible.

Protection of Minors

jqya9 strictly provides services only to those aged 21 or older. We do not intentionally collect any information from minors.

An age verification process is carried out at the time of account registration. If we determine that a person under 21 has created an account, that account will be closed immediately and the associated information will be deleted.

Parents are advised to use parental control software to keep minors away from online gaming.

Policy Changes and Updates

jqya9 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• A clear notice will be displayed on the platform.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after the revised policy is published, it will be assumed that you have agreed to the terms of the new policy. If you do not agree with the changes, please contact our support team.

Previous versions of this policy will be provided upon request.

Contact & Complaint Resolution

If you have any questions, comments, or complaints about this privacy policy, please contact our support team. We provide support in both Bengali and English.

We will try to respond to any data-related requests in a timely manner. Priority responses will be given to important data protection requests.